Refund & Return Policy

Refund & Return Guidelines

Refund Eligibility: We gladly offer refunds for unused, unopened items in original condition, returned within 7 days of receipt. However, for health, safety, and hygiene reasons, opened items are not eligible for returns. Claims for damaged products must be made within 2 days of delivery; claims made later cannot be accommodated.

Process for Returns:
- Use your local Post Office's 'Royal Mail Signed For' service for returns.
- Obtain a proof of postage or receipt for potential follow-up.
- Include a note with your name, order number, and return reason in the parcel.

Return Postage Costs:
- You are responsible for return postage costs, which are non-refundable, except for faulty items.
- Returns in a non-saleable condition or opened/damaged may be refused for exchange or refund.

Receiving Your Refund:
- Refunds are issued to the original payment method.
- Processing time can be up to 5 working days (excluding bank holidays and weekends), though often it's quicker.
- Contact us if there's a delay in receiving your refund.

Faulty Items:
- If you've received a faulty item or have issues with a purchase, please submit a support ticket through our contact form.
- A team member will assist with the problem and provide necessary return forms.

Important Notes:
- All returns, whether unwanted or faulty, must be logged via our ticketing system. Unauthorized returns cannot be processed.
- Contact us via email or phone to return an item. You cover the return costs.
- Use a tracked service for returns; for items over £50, consider an insured service. We are not liable for lost returns.

International Orders:
- We are not responsible for orders seized by customs. It is your responsibility to ensure compliance with your country's customs laws. We do not accept refunds or chargeback claims for items seized by customs.